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The information contained on this section of the Brothers-All-Natural website has been provided with the intent of informing our customers, and business partners, the business practices of Brothers-All-Natural, including; product nutritional values, logistics protocols, and security & privacy policies.
It is our sincerest desire that your experience navigating and exploring our website will be positive and informative. Should you require any additional information regarding our product, or distribution opportunities, please do not hesitate to contact us.
Food & Safety
We take great care to ensure the quality and food safety of our products. The below listed certifications demonstrate our commitment to quality products manufactured under sanitary conditions, following strict guidelines and providing fair working conditions for our employees. All raw materials and finished products are tested daily to ensure 100% purity and the best possible quality.
Our product is freeze-dried and is made without any preservatives or chemicals. We take extra care and caution as we have our own internal safe inspections of all the products we use, going above and beyond that of most US processors. We fully test for pesticides, heavy metals etc. on every single batch. In fact, we test four times using very elaborate equipment. In addition, we have a very secure raw fruit procurement system that maintains the safety of our products.
Our product is pure and safe. We are a very responsible company. What we are suggesting is that when it comes to food safety and quality it all comes down to the company and brand, not just the country of origin. Not all products from China are created equal and please know that we are at the top.
It is important for us to reassure consumers about our very high safety and quality standards.
Additionally, we have gone to great lengths and expense to certify our processes and products. We are very proudly ISO9001 certified, HACCP certified, CIQ inspected and OHSMS8001 certified.
Our products are also peanut/tree nut free, dairy free, gluten free, soy free, wheat free, non-GMO, vegan and kosher.
Shipping & Returns
We do NOT ship to P.O. Boxes due to our agreement with our carrier, Fedex. We're sorry for the inconvenience.
Shipping is FREE to all locations including APO military bases for orders of ANY amount. We do NOT provide free shipping to Alaska and Hawaii because most of the time shipping costs more than the product itself.
Shipping to Alaska and Hawaii is calculated based on the weight of product ordered and is done automatically for you. If you are shipping to Alaska or Hawaii we recommend purchasing in larger quantities because, most of the time, shipping costs remain the same in larger quantities. All shipping rates are provided by Fedex.
All orders are shipped using Fedex Ground Home delivery service and tracking numbers are sent to your email once the order is shipped. Tracking numbers can also be accessed by going to My Account --> My Orders and clicking the View/Print Order Details button next to the order. Orders going to APO military bases are shipped via USPS mail and we don't provide tracking numbers for those.
Satisfaction Guaranteed - We guarantee satisfaction on all our products. If for some reason you are not satisfied with our product, you can return the product back to us for a full refund or exchange within 30 days of receiving the product. Please call us toll free at 1-877-842-7477 before you send back the product. Once we receive the product, we will refund the full purchase price or exchange per your request.
Security & Privacy
Security - All of your information on this website is tunneled through an industry standard encrypted SSL tunnel to our server. All passwords are hashed so no one, including us, know your password. We also salt the hashes to prevent pre-computated hash and Rainbow Table attacks. Credit card numbers are encrypted using SSL as soon as it leaves your computer. Once it reaches our server, it is encrypted again using the Advance Encryption Standard (AES) algorithm which has been approved by the NSA for guarding top secret information and stored.
We have taken the extra step to keep your information safe from malice and educate you in the process.
Privacy - We live by the principle, "Don't do to others what you don't want done to you". We don't give out or share your information in any way whatsoever. We protect your privacy just like we do ours. We really dislike junk email and we know you do too. If you wan't to stop receiving any email besides shipment notification, you can do so by going to My Account --> Update Account Info and uncheck the receive promotion email box.