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FAQ

FAQ

Frequently Asked Questions and Answers

Please see below for a list of questions and answers. If you need assistance, please contact us via phone (877-842-7477) or email (info@brothersallnatural.com).

Q: What are Brothers-All-Natural Fruit Crisps? 
A: Brothers-All-Natural Fruit Crisps Brothers-All-Natural Fruit Crisps are peeled, sliced, and gently freeze-dried fruits, made into a light, flavorful chip-like "crisp." Our Fruit Crisps are made with no additives or preservatives, contain zero grams of fat, and are only 30-80 calories per serving depending upon the fruit. 

Q: What are Brothers-All-Natural Fruit Crisps made of? 
A: Brothers-All-Natural Fruit Crisps are made from fruit and only fruit. As a freeze-dried product, they provide the goodness of fruit with greater shelf-stability and without any preservatives.

Q: What happens during the freeze-drying process? 
A: The process of freeze-drying removes water from foods while the basic cell structure maintains most nutrients. Freeze-drying allows foods to be stored at room temperature for one year or longer. It also causes less damage to foods, such as shrinkage or toughening, than other dehydration methods which use heat. Brothers-All-Natural makes eating fruit easier and mess-free!

Q: I live outside the USA, or in Hawaii or Alaska.  How do I place an order? 
A: Unfortunately, BrothersAllNatural.com can only process orders online for shipping destinations that are within the Continental USA. If you live in Hawaii or Alaska, you can pay the shipping costs to have our products delivered or check out our store finder to locate a retail outlet near you that carries our products.  For customers desiring our product to be shipped outside the USA, please contact us.

Q: Are Brothers-All-Natural Fruit Crisps nut free?   
A: Yes. Our Fruit Crisps are 100% peanut/nut free. 

Q: Can I receive Discounts or Special Promotions? 
A: YES!  Aside from email promotions and store wide promotions, you can take advantage of our customer LOYALTY PROGRAM by signing up for an account.  Once you are signed up you will be able to take advantage of more ways to save.  The Loyalty program works like this:  

   You will earn 10 points for each $1 spent in our store.  (Points will not be given for past purchases). 

   Points earned = SAVINGS!  VIEW Loyalty Points Program and Rewards

   Reward Savings cannot be combined with any other coupon codes.

Q: Why should I log-in every time I visit this website? 
A: You do not have to log in to use this website. The main reason to login is to make your experience more personal and specifically tailored to you. Certain features such as "Items Recently Viewed," Wish Lists, etc. will only function if you are logged in.

Q: Can I store my credit card information to be used for future purchases? 
A: We apologize for any inconvenience, but due to the recently enacted PCI-DDS standards we are no longer permitted to store credit card information. The Credit Card industry enacted this policy to protect your personal information from being used by unauthorized persons. We recognize that larger websites like Amazon still have this ability, but for smaller companies it is not feasible at this time to offer this sort of functionality as the costs are extremely high for developing this to the standards imposed upon us. 

Q: Where are Brothers All Natural products sold? 
A: For a complete listing, please see our Store Finder

Q: How does Brothers All Natural ensure a safe product? 
A: At Brothers-All-Natural, food safety is a top priority. All our processing plants have successfully implemented the Hazard Analysis and Critical Control Point (HACCP) program. We have third party audits on all facilities.

Q: Is my Satisfaction Guaranteed on Brothers All Natural products? 
A: Yes! - We guarantee 100% satisfaction on Brothers All Natural products. If for any reason you are not satisfied with a product, you may return it for a full refund or exchange within 30 days of receiving the order. Please see our Return Policy for details.

 
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"All of our products are entirely gluten-free and are processed on gluten free manufacturing lines."

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